Refund, Cancellation & No-Show Policy – JJs Taxis Falmouth

At JJs Taxis Falmouth, we aim to provide reliable and professional taxi services across Falmouth and surrounding areas. This Refund, Cancellation & No-Show Policy explains how prepaid bookings, cancellations, and refunds are handled for both short-distance and long-distance journeys.

1. Definitions

  • Short-Distance Journey: Local trips within Falmouth and nearby areas.
  • Long-Distance Journey: Pre-booked trips outside Falmouth, including airport transfers, long-distance travel, or fixed-fare bookings.

2. Prepaid Bookings

All prepaid bookings made through JJs Taxis Falmouth (via phone, website, or online booking system) are subject to this policy. By confirming your booking, you agree to these terms.

3. Cancellation Policy

Short-Distance Bookings (Local Falmouth Taxi Services)

  • Cancellations made more than 2 hours before pickup: Full refund.
  • Cancellations made within 2 hours of pickup: May result in a non-refundable deposit or minimum fare charge.

Long-Distance Bookings (Airport Transfers & Long Journeys)

  • Cancellations made more than 24 hours before pickup: Full refund.
  • Cancellations made within 24 hours of pickup: Deposit or full fare may be non-refundable.

4. No-Show Policy

A booking will be considered a no-show if:

  • The passenger is not present at the agreed pickup time and location, and
  • The driver has waited at least 10–15 minutes, and
  • Attempts to contact the passenger have been unsuccessful.

In such cases:

  • No refund will be issued, and
  • The full fare or deposit will be retained.

This applies to both short-distance and long-distance bookings.

5. Waiting Time & Delays

  • Customers must be ready at the agreed pickup time.
  • Waiting time beyond the agreed grace period may incur additional charges.
  • Excessive delays may be treated as a cancellation or no-show.

6. Long-Distance Booking Deposits

For long-distance journeys (including airport transfers):

  • A deposit may be required to secure the booking.
  • Deposits are non-refundable within 24 hours of the journey.
  • This covers driver allocation, fuel planning, and lost booking opportunities.

7. Cancellations by JJs Taxis Falmouth

If we are unable to fulfil your booking due to unforeseen circumstances:

  • You will receive a full refund, or
  • The option to reschedule your journey.

8. Refund Processing

  • Approved refunds are processed within 5–10 working days.
  • Refunds will be issued to the original payment method.

9. Exceptional Circumstances

We understand that emergencies happen. Refund requests outside this policy may be considered at our discretion.

10. Contact JJs Taxis Falmouth

For cancellations, booking changes, or refund requests:

JJs Taxis Falmouth
Phone: 01326755576
Email: JJstaxisfalmouth@gmail.com
Website: https://www.jjstaxisfalmouth.com

11. Keywords & Service Coverage

This policy applies to all services including:

  • Falmouth taxi bookings
  • Local taxi services in Falmouth
  • Airport transfers from Falmouth
  • Long-distance taxi travel from Cornwall